Returns and Refund Policy
Pink Spec Branding applies different return conditions to customised goods and unbranded stock. Product condition, artwork approval, delivery timing and supplier requirements all affect whether a return can be accepted.
Branded and customised goods
Items that have been branded, printed, embroidered or otherwise customised are generally non-returnable when the order was produced correctly according to the artwork approval signed by the customer.
If products arrive damaged, faulty or materially different from the artwork that was approved, contact Pink Spec promptly. The team will assess the issue and, where the guarantee applies, arrange replacement branding, replacement products or an appropriate refund.
Unbranded stock returns
Unbranded items may be returned within seven working days of receipt when they remain in their original, undamaged packaging and show no signs of wear or use. Returns that do not meet these conditions may be rejected.
Courier and handling costs apply to unbranded stock returns. The customer is responsible for arranging and paying for delivery back to the relevant supplier warehouse, while Pink Spec assists with the required paperwork.
Reporting delivery problems
Inspect deliveries promptly and provide the order reference, affected quantities, photographs and a description of the problem when reporting damaged, faulty or incorrect goods. Do not return products before receiving instructions from Pink Spec.
Contact the team if you need clarification before ordering, particularly where the product will be customised and cannot be returned after correct production.
More information from Pink Spec
Browse the Pink Spec website for current product information and practical branding guidance. Product availability, pricing, artwork requirements and production timing are confirmed for each order. Contact the team if you need clarification about this page or help with a specific project.